Quote:
Originally Posted by Killswitch
Millions of people use Netflix, you can't expect them to inspect every DVD they have and make sure it works and isn't scratched to shit. Send them an email saying it's scratched and you're sending it back and would like a replacement, you'll have your new movie in a day or 2.
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Granted, they can not inspect each individual DVD, but if it were my company, I would have something set up that put the DVD through a "wash" as soon as it came in.