Originally Posted by [Brian]

Thanks Michael

We're doing tangible items, and are probably under the threshold at the moment for both disputes as a whole, and way under in terms of disputes actually lost. But I'm just realizing now that the total number of disputes (won or lost) is what's factored heavily.

I know everything has always been slanted towards the consumer, but it's still amazing to me that a customer can order something, not read the terms at all, sign for the shipment, still dispute it, AND keep the product. Makes me feel like I'm missing something...