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I notice when you buy expensive appliances etc now they put these big inserts around the item saying " DO NOT RETURN TO STORE CALL 1-800-whatever".
Not sure what kind of support # / service you ship with your product but perhaps you might want to look into making it clearer , maybe it will help keep the initial cb's lower.
example. IF YOU HAVE ANY PROBLEMS AT ALL WITH THE PRODUCT PLEASE CALL 555-555-1212
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hatisblack at yahoo.com
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