Quote:
Originally Posted by Pipecrew
Have you ever heard the saying "making mountains out of molehills." this is what this situation was. Some people had trouble logging in after we upgraded our software. The default message was "banned" instead of "error" or "contact support" (now it's changed)
Most people contacted us and were like "hey why was i banned?" and we fixed it immediately and they understood it was just a login issue. Other people ran to GFY and other boards attacking us THEN contacting us and THEN realizing it was an error and they were then allowed to login.
This whole issue affected under 15 people, no matter how many "posts" by people involved and mainly people not involved posting. I have seen some of the craziest shit in the last week in regards to this then i have in the last 7 years on these boards. Crazy theories from people I thought possessed intelligence, everything from us stealing money to using the patriot act to deal with foreign affiliates (insane). At the end of the day it was login issue that affected very few people and it was blown out of proportion.
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I can't speak for others obviously, and I too have seen a few crazy theories, but to state this thing is a mountain out of a molehill doesn't hold true.
My OP - I contacted you, you asked for a passport scan. "To reactivate this account we require that you verify your ID with us. You can do this by sending us a copy of your passport". To solve the login issue I assume. I do so, and get an email back, stating my accounts have both been banned. I ask why, and get "Sorry but we are unable to reactivate your account. from a business standpoint we cannot reopen your accounts". I email again, and get "The reason your accounts are closed is due to a high number of chargebacks. This means it is costing us money to keep your account active".
Was I told my account had been banned? Nope. Were you still accepting my traffic? Yep.
Here's what I don't get:
Why wasn't I sent an email telling me my account was banned?
If my traffic is high-risk, and is costing you money, why were you still taking it?
If my problem was just a login issue, why do you need my passport?
If my issue wasn't a login problem, and the passport scan was needed to verify myself, due to another problem, ie CBs, why do you state here that this entire thing is a simple login problem that is easily taken care of?
Why am I seeing people across boards stating their recently closed accounts are due to CBs?
How am I getting a high CB ratio on an account that hasn't sent a sale since October 2008?
Why is it taking so long - since Friday 3pm my time and counting - 92 hours so far - to get the CB stats I requested?