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Originally Posted by Jel
I can't speak for others obviously, and I too have seen a few crazy theories, but to state this thing is a mountain out of a molehill doesn't hold true.
My OP - I contacted you, you asked for a passport scan. "To reactivate this account we require that you verify your ID with us. You can do this by sending us a copy of your passport". To solve the login issue I assume. I do so, and get an email back, stating my accounts have both been banned. I ask why, and get "Sorry but we are unable to reactivate your account. from a business standpoint we cannot reopen your accounts". I email again, and get "The reason your accounts are closed is due to a high number of chargebacks. This means it is costing us money to keep your account active".
Was I told my account had been banned? Nope. Were you still accepting my traffic? Yep.
Here's what I don't get:
Why wasn't I sent an email telling me my account was banned?
If my traffic is high-risk, and is costing you money, why were you still taking it?
If my problem was just a login issue, why do you need my passport?
If my issue wasn't a login problem, and the passport scan was needed to verify myself, due to another problem, ie CBs, why do you state here that this entire thing is a simple login problem that is easily taken care of?
Why am I seeing people across boards stating their recently closed accounts are due to CBs?
How am I getting a high CB ratio on an account that hasn't sent a sale since October 2008?
Why is it taking so long - since Friday 3pm my time and counting - 92 hours so far - to get the CB stats I requested?
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I don't think that was making a mountain out of a mole hill and any problems BB got they brought on themselves.
Am I an affiliate? Frankly if that were the an absolute criteria that everyone had to have before they flamed a site
I would love it. It never has been a criteria and never will be. But I was flamed for it by Jordan and a few others.
This is my criticism of BB.
They are relying on affiliates to contact them, they made the mistake and it should be the other way around.
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Most people contacted us and were like "hey why was i banned?" and we fixed it immediately and they understood it was just a login issue. Other people ran to GFY and other boards attacking us THEN contacting us and THEN realizing it was an error and they were then allowed to login.
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It seems to me that unless Jel had "Run to the Boards." He would still be banned. How many other people as well is a guessing game.
BB got upset when it post it on other boards, they had not posted and neither had anyone else. If they rely on boards to get the news around why are they complaining about people posting it on boards? I take this back if they sent out an email, but we all know how well emails work.
Is it only 15? unless they have gone through their system how do they know, or is it only 15 who contacted them? How many have seen the thread, logged in and seen the problem and said "Fuck it, time to move links."
Also from the response here, the Pond and B&B there seems to be more.
So Steve if you are the stand up guys you and others claim to be go through your logs and find all those who can't log in from the update and go through their logs with a fine tooth comb. No need to ask for a passport to put right your mistakes.
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I dunno... he may have hos "bro badge" but this whole episode has left a bad taste in the mouths of many it seems.
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Some who will post and many who will not. BB needs to do more work on this and stop pointing fingers. They made the mistake and should not be relying on affiliates to contact them. And not flaming people for spreading the news.
Quote:
Originally Posted by Roald
Funny how Paul M is talking about canned accounts lol Remember how you just canned us over nothing Paul?
LOL
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It was not over nothing. You canned me and I canned you. What's the problem you can send your traffic to others.