afriboyz

I had the same problem with DDEU billing, exactly same e-mail notification.

Finally they agreed not to charge their commission, but saying that anyway it was normal for me to refund money I was not supposed to have received !!!

This is just rubbish, use of my site was given free to hundreds of persons, during 3 years, by Verotel which did not perform any work.

I also complained about duplicate charges, for which we have to pay the fees, or for the lack of control of the names or address of the members.
They pretend there is no way to avoid duplicate charges, or to check this data, so why do they say that their system is secure and can prevent fraud...

Now, since nearly one week, I receive notifications of renewals or new approved transactions, but dated back 2008 !!!

I sent them at least 20 messages to tell them their system had problems, probably corrupt database, but no way. I only got automated answers full of old subscription data, or error notifications like mailer-daemon php script errors !

I decided to call them on the phone. 24/7 according to their site ? Nope, 09.00 to 17.30 dutch time. In case of emergency dial 0031 20 320 88 33 ...
OK, I call the number, and what I got is a woman, probably in the kitchen, children crying in the background, telling you : sorry, office is closed, call back tomorrow !!!

I think that Verotel has grown to much, and is now going out of control.

It's sad, but we may have to find a better processor...