Quote:
Originally Posted by Barefootsies
Semantics.
Bounced checks, and charge backs all work the same regardless of billing company.
The surfer had gotten access to your site for however long, and then their check bounced, or charged back their card after ripping off your member's area. This is no different. You were paid money you should not have been paid. So you were over paid. Clerical error or not.
I am sure you do not chase down every bounced check, or charge back on your CCB member. Why should Verotel be held to any higher of a standard?
They fucked up. They are working with you. You were over paid. Those are the facts.
|
Three reasons you are way too easy on Verotel:
1. The chargebacks wouldn't have happened in the first place if it wasn't for Verotel. Those were not regular chargebacks, those people were exploiting a vulnerability in Verotel's system (or their partner's but that's their problem), that's why almost 100% of ddeu transactions are chargebacks. Sarah said that exact thing
2. Other billing companies detect chargebacks around the time they occur (and cancel those members immediately), they don't allow them to continue with their membership for 3 years and use a shitload of my bandwidth for free
3. Apart from hiring the poor girl Sarah to apologize to everybody, they made no serious effort to acknowledge their part of the blame. Apart from 20% reduction (which includes their own fees of 14% so its really 6%) they are still sticking to expecting every webmaster to shoulder almost all of the cost. If they at least offered 50/50 that would be something. I can see a more serious company like CCBill writing off the entire amount if this happened to them
Quote:
Originally Posted by Barefootsies
They probably are waiting to see how you plan to structure your pay back. If you do not respond, then I am sure they will just keep your 6 month rolling reserve, or hold back. After all, that is what it is there for in the first place.
Sounds like you are quite a business man.
 |
What if the holdback is in the region of $500 (and shrinking since I didn't use Verotel for any new signups in months) and the amount owed is $3k? What then, smart guy?