04-12-2009, 05:03 PM
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Choice is an Illusion
Industry Role:
Join Date: Feb 2005
Location: Land of Obama
Posts: 42,635
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Quote:
Dear Mr. Shake Y'er Bon Bon,
This email serves to further explain the DDEU situation.
Over the past year you have been an active user of Direct Debit EU processing with our company, and we thank you for that business.
We have recently been confronted with reversals and as a consequence of that our partners in processing have withheld information regarding bounced transactions. The most obvious ramification is the unfortunate news that, we have in turn we have overpaid you on transactions that were never settled to us. In simplicity, we have over paid you out funds that were not settled to us. When you are looking for more detailed information regarding this DDEU matter, it can be located in your control center, through my money.
For your particular sites, this total comes to $(removed) USD. We realize this is quite a large amount, and are extremely upset with our processing partners, whom have allowed this number to grow to this size. The next step is to find a way in which we can settle up this amount with you in a timely fashion.
Our team has reviewed your account and arranged to deduct an additional $ (removed) . This deduction reflects Verotelīs commitment and consideration of our clientīs individual circumstances. This deducted amounts reflects Verotelīs administration charges since the development of this issue.
The total balance now stands at $ (removed)
We propose that in order for your ongoing revenue to be minimally impacted, we therefore suggest to deduct the outstanding amount from your hold back account. Currently this amount is balanced at $(removed) USD . Furthermore to finalize this situation, the outstanding amount reflecting $(removed) of funds will be allocated in reasonable payments from your next [5] consecutive invoices.
Transcripts of the bounced transactions are currently accessible from your Control Center. Access through Sales, Credits, then choosing dates along with the DDEU payment method. The information you requested should be available to you via this portal.
Please be advised that the dates of transactions are recorded to reflect the date of data entry and not date the transaction occurred. Please expand your search of transactions to include the current date to January 5, 2009 (as the data has been uploaded and saved to those particular corresponding dates).
This represents your notification that the the DDEU Return information has been uploaded to your account.
Although we have the right under the terms and conditions of the processing agreement with you to do this unilaterally, we want to discuss with you what works best, and how we can get through this with the least amount of pain. I also want to ensure you that we have put in place additional controls that will prevent this from happening again in the future. Its just a really unfortunate situation that we need to resolve and work through ? and your understanding and cooperation is appreciated.
Please respond with a confirmation or constructive feedback regarding a way to reach a mutual agreement.
If personal contact is appreciated, please send me an alternative phone number where you can be reached.
Thank you in advance and apologies for the inconvenience caused.
Respectfully,
Sarah
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Sarah Proulx
Stichting Beheer Derdengelden Verza
Verotel Merchant Services BV
Singel 540
1017 AZ Amsterdam
The Netherlands
Tel: +31-(0)20-3200638
Email: [email protected]
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