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Old 04-12-2009, 08:57 PM  
SilentKnight
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Quote:
Originally Posted by MaDalton View Post
btw - these so called DDEU transactions make about 80% of the sales volume in Germany (mostly because credit cards are not very popular). while the general chargeback ratio with these is higher than with credit cards, it's mostly because of underfunded bank accounts, not because the user initiates a chargeback. when i asked my german clients about their chargeback ratio i mostly heard something around 5%, 10% in the worst cases - again: because the user did not have enough money in his account, not because he cancelled. far away from the nearly 100% Verotel claims. such a high chargeback ratio is impossible, even with this billing method. so if they claim anything higher than 10% or maybe even 15% of the transactions failed because the USER initiated it it's simply a lie.
That helps confirm my suspicions to an extent.

Interesting info - thanks for that.

We're still waiting for a follow-up reply from Verotel - hopefully with some additional info and answers that make sense.

If not, we'll be dropping them as soon as possible. They've shaken my confidence in them.
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