Quote:
Originally Posted by MaDalton
far away from the nearly 100% Verotel claims. such a high chargeback ratio is impossible, even with this billing method. so if they claim anything higher than 10% or maybe even 15% of the transactions failed because the USER initiated it it's simply a lie.  |
It's simply not credible that every single DDEU user we have has charged back. I simply don't believe it and we have asked for a written and signed explanation rather than an email or a phone call. And what about the escrow and the Stichting Derdengelden? I thought our money was safe from exactly this sort of screw up.
This also has led us to re-examine a situation we faced in January 2008 when we had a flood of Verotel chargebacks. Every single client we emailed then had said they did not initiate any chargeback. So now I wonder if it was another banking screwup except that at that time we were paying chargeback fees on top of the refunded money.
Verotel was our primary processor on a number of sites for a long time and this has hit us hard. Not because of the refunded amount but because they have cast doubt on anyone running a Verotel program. And we had just managed to smooth feathers with our affiliates after the Korean Debit Card fiasco of a couple years back.