Quote:
Originally Posted by Shoplifter
Verotel was our primary processor on a number of sites for a long time and this has hit us hard. Not because of the refunded amount but because they have cast doubt on anyone running a Verotel program. And we had just managed to smooth feathers with our affiliates after the Korean Debit Card fiasco of a couple years back.
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I feel you hoss.
I have been through similar bullshit in the past with iMonde and a handful of other companies over a decade. That is why I use more than one processor now. Experience.
I am not saying it doesn't suck. I am not saying it isn't fishy. I am not blindly defending anyone. I am simply pointing out he faces. If you/me/we were overpaid, regardless of fuck up (just like a bank giving you too much money through the ATM) they are going to fix it, and rightfully so.
That said, that DDEU is very fishy that 100% chargeback. More over when you add in that Shoplifter did follow up, and they said none charged back. It leads me to believe there was some kind of error, or bigger undisclosed issue, between Verotel and their merchant bank.