Quote:
Originally Posted by Paul Markham
What this industry needs today more than ever is money spent on the inside of the sites. we need to win the customers back to buying. After 8 years of spending lots of money on the outside of the site are you going to tell me we got it right?
Tools are important, but not as important as having a willing customer.
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They are not in the content business. They are in the software business. They provide tools to gather data, assist in making sales, and the like. They need to keep innovating and upgrading no matter what you think we have or do not have gotten right.
Naturally your post jumps to the assumption that every single fucking website out there has it wrong, is not giving its customers what they want, blah blah blah. Then again I suppose sites such as FTV, twistys, azani, etc. are still also getting it all wrong and do not need such tools. There are of course hundreds of such sites out there giving their customers what they want and doing damn well at what they do. - However fuck them right, TMM should stop trying to innovate their product because so many are not giving the customer what they want. Thus do the very thing to their customers that you are bitching about in the first place.
On another note yet off topic of the thread itself yet not of your reply. It makes perfect sense for many to pay more for a CMS to run their members area as it gives them not only data about their customers, it gives them interaction, provides the customers with more, and we all know that it is much easier to keep a customer than get a new one. Knowing what your customers like, what they are viewing, clicking, etc. helps everyone out - assuming they use the data.
PS - I heard a rumor that you were not posting here any longer out of sickness, guess someone fibbed to me.