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Just a FYI, as a shipper - always insure what you ship for the full amount, even if they buyer did not pay for it. It protects you.
In this case, he could of said hey its broken. You say sorry to hear that - take it up with the post office and they will get you a refund or whatever. Same goes with the never arrived BS.
Insurance really does not protect buyers and is there to protect sellers if you think about it.
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