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I've had issues with them in the past. I have 2 personal accounts, a credit card and 2 business accounts with them right now. Moving to another bank will just give you a different set of problems - none of them are perfect and without issues once in a while.
A branch manager can usually straighten out whatever is bothering you. Don't rely on their online customer service people - most of them are totally worthless. I've had the best experience by just walking into a bank and asking for a manager.
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