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directfiesta · 05-01-2009, 08:03 AM

RE: Downtime on one of the virtual servers.

We had an outage on a main virtual server yesterday. This seems o be have caused by rogue usage of an account, mainly thru wild running cronjobs.
We had contacted the culprit , but before desactivating the account, we wanted to give him a chance to correct the situation. It never was.
Results is hat the OS was corrupted on the drive, resulting in the outage.

Since I have some family issues that I need to attend to, I instructed yesterday morningthe tech at the DC to:
- do a check of the disk and see if it can be ' repaired "
- otherwise re-install an OS, Cpanel and then restore sites from the backup drive.

That tech works for the DC. The box is own by me, in our rack.

I created a work order ( confirming I am ready to pay for this ) to that effect. I got no update of all yesterday ( aside that my BB got corrupted while rying to load ICQ on it ).
I contacted the tech/DC this morning since I saw that they closed the ticket/work order. The management informs me now that they do not do re-install of OS on boxes that do not belong to them ( colo .. )because of license issues. . The OS is Centos ( free - gnu licence ) .
This update is 30 hours later, even tough I bumped the ticket on reguilar basis.

The tech then says he sent this orning an email to pierre - @ -pdghosting.com ( server that is down !!! ) . In the ticket, I had provided an alternate mail pdghosting -@ - gmail.com. They did not read the ticket obviously, using the default address.

I am now going to the DC to re-install on an OS .

For those who have backups of their sites ( sites and DB ), I can setup your accounts on another box now.

My first goal is to to get sites backup and running. Once they are up, you will be able to migrate them to a provider of your choice.

I am sorry for this situation and am trying to resolve this asap.I am not on ICQ and haven't been on this forum either because of those personnal circumstances.

PDGHOSTING.COM

05-01-2009, 08:03 AM
directfiesta Too lazy to set a custom title Industry Role: Join Date: Oct 2002 Location: Punta Cana, DR Posts: 29,587	PDGHOSTING: update on the down server RE: Downtime on one of the virtual servers. We had an outage on a main virtual server yesterday. This seems o be have caused by rogue usage of an account, mainly thru wild running cronjobs. We had contacted the culprit , but before desactivating the account, we wanted to give him a chance to correct the situation. It never was. Results is hat the OS was corrupted on the drive, resulting in the outage. Since I have some family issues that I need to attend to, I instructed yesterday morningthe tech at the DC to: - do a check of the disk and see if it can be ' repaired " - otherwise re-install an OS, Cpanel and then restore sites from the backup drive. That tech works for the DC. The box is own by me, in our rack. I created a work order ( confirming I am ready to pay for this ) to that effect. I got no update of all yesterday ( aside that my BB got corrupted while rying to load ICQ on it ). I contacted the tech/DC this morning since I saw that they closed the ticket/work order. The management informs me now that they do not do re-install of OS on boxes that do not belong to them ( colo .. )because of license issues. . The OS is Centos ( free - gnu licence ) . This update is 30 hours later, even tough I bumped the ticket on reguilar basis. The tech then says he sent this orning an email to pierre - @ -pdghosting.com ( server that is down !!! ) . In the ticket, I had provided an alternate mail pdghosting -@ - gmail.com. They did not read the ticket obviously, using the default address. I am now going to the DC to re-install on an OS . For those who have backups of their sites ( sites and DB ), I can setup your accounts on another box now. My first goal is to to get sites backup and running. Once they are up, you will be able to migrate them to a provider of your choice. I am sorry for this situation and am trying to resolve this asap.I am not on ICQ and haven't been on this forum either because of those personnal circumstances. PDGHOSTING.COM __________________ I know that Asspimple is stoopid ... As he says, it is a FACT ! But I can't figure out how he can breathe or type , at the same time ....