I've been using natnet for close to three months now. So far they've pretty much lived up to all the hype you hear around here. Which is a little shocking to me considering all the problems I've had with other hosts I've used.
1. Support
I'm sure everyone has heard this before but their support is beyond great. They've responded to my tickets(I've made several) within 5 minutes every single time, usually one minute. They take the time to read what you say to help you. Some other host have decent support but they always seem rushed. Hell I've even talked to some host that had sales people rushed, well when I talked to them anyway *cough* webair *cough*.
There's another well known host around here I've used that everyone claimed had great support. After using them for a couple months it turned out they had their own php config and didn't set up cpanels. Well my scripts were detecting cpanel config as the default because it was there I guess. So these guys wouldn't even fix it so my scripts worked. They wanted me to magically make the scripts work with their php config. I know that problem would be easy to fix now but back then it wasn't something you could do in whm/cpanel.
2. Getting moved
I run several sites on my server and have plenty of scripts installed. I was amazed how fast natnet got my sites moved. They moved over 50+ sites of mine with scripts installed in about 24 hours. Not only that but I'm picky about how my sites are organized but they still did it right.
3. Email
Natnet uses their own servers for your email. This is great if you don't want to setup a ssl certificate on your site. You'll be able to connect without any warnings. The only downside is you can't use spamassassin or other server mail filters.
4. Uptime
So far I haven't had any problems. Hopefully it stays that way.
5. Server response
The server response time is awesome. Some host have horrible pings and response time on their servers/networks. Using
http://host-tracker.com which hits your site from around the globe my server gets a average response time of 0.55s.
6. Security
I was a bit worried at first. I figured they'd just set everything up like most host do and you'd have to handle the security. I usually do a lot crap on a new server when it comes to security. Such as enabling SSH and other stuff to work with my IP only, installing logwatch etc. It can be a pain setting all that up and it takes time. But natnet has the security covered for you.
7. Installs
This could go along with support but they install anything you want and do it right. Need ffmpeg or any other server stuff installed on your server? Just ask they'll do it and usually very fast.
8. No Control Panel
Some people see this as a bad thing. But there's actually a plus side to it. If you check some of the big control panel sites you'll see they aren't always secure. Usually there's articles saying this option/script enabled by default has holes it, etc etc. It's pretty common or at least the last time I checked. I don't want to check their site every day to see if there's security holes and worry about finding the solution.
9. Prices
The prices aren't so great when compared to a lot of other host unless you get in on a special. But considering what you're getting (great managed service) it really is worth it. You'll also have to sign a one year contract which isn't a big deal but I prefer month to month.
Note to Bill: Something had to be run by you today so thanks!
For anyone that doesn't want to read the whole damn thing...
natnet is like
