Quote:
Originally Posted by jcsike
whats an incident? a phone call? if i keep you guys on the phone for 2 hours lets say, im only going to get charged $35?
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An "incident" is anytime you contact support. If you're on the phone for 10 minutes or 2 hours it's the same cost (it's called "taking the good with the bad").
Obviously if the reason you're calling is because of something WE did or something we broke, there would be no charge for it.
-- Bill