Quote:
Originally Posted by KillerK
The $35 per incident seems a tad low though. How much do os reloads cost?
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I agree. When we were having the discussions I thought it seemed low, too, but the guys convinced me that for every support request that we had that would take a few hours we would have a bunch that only took a few minutes since it was things that our people were already so accustomed to doing for our Managed clients.
OS Reloads are a good example. Yes, it takes a little while, but we have almost the whole process automated so that it takes very little of a techs time to do it so we can afford to do it for the same $35. Experience definitely is a plus for us in this deal.
Hope that answers your question!
--T