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Thanks for all of the kind words everyone....it really makes me feel like what we are doing is working. Sometimes to us it seems that the only thing people care about is whoever is the cheapest and we spend our lives trying to tell people that if they will just pay a little bit more they can have the best!!
As for the people asking about the contracts....trust me when I tell you that I HATE them too! When we first started NationalNet most of the hosts that post here now were not even in business yet and every other host had mandatory contracts so we came out and said "we don't require contracts...we want to earn your business every single day". Well then we outgrew that business model and started having to deal with bankers and accountants and attorneys who have pushed us away from the philosophy. So, we now have to deal with agreements....as much as we hate it. In our defense, however, out of all of the customers who have ever screwed me out of money...and there have been many.....if you count all of them that we sued you will come up with a grand total of NONE. We don't have to force people to stay with us....they stay because they want to ;)
--T
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