Quote:
Originally Posted by harvey
most programs couldn't care less about retentions, or they simply don't know how to retain. You see programs desperate for cross-sells (that will end in the use cancelling everything) rather than KEEPING THEIR MEMBERS. I can do it. Simple as that.
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The thing is that many of the big sponsors of today have built their whole program around cross-sells, just like you say they couldn't care less about retentions.
I guess you will want to find a program that do want to care.