Quote:
Originally Posted by Cyandin
I totally understand, but having been in tight situations in the past, I know what it's like - and how important it is to post when you have good news to report, not a reminder that something is still wrong.
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i disagreee. its all about managing customer expectations.... we all can understand that problems happen, its how you handle the problem is a measure of a company.
so if its just to make an update that says, still down, but the time stamp is recent, then it does help customer to know what is going on.
that being said, i am not saying its the job of the NOC to post up on all the various message boards that they are down.
my point was a general response to your general point.
Fight the retort!