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That is very true and we keep records that show if the dvd has new releases or they are comps. It is happening very often and if we don't keep records for both our customers and studios it will only make our job very hard, either customer is not happy or it's twice the work for us to exchange. We have over 2,000 titles that are not even on our site because of this...
I'm sure they still happen because we can never be 100% with the info we get from our studios...
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