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So the script readers at Directv told me that because our account is new that the DVR needed to be updated and this is why the harddrive was wiped and reset. Why it happened two weeks after setting up our account? 'I don't know. This is very rare. It's very strange'. And of course the classic, 'this is the first time we've ever seen this'...
The worst customer service experience I have had in years. They are so non chalant over there it makes me sick. I get more satisfaction at the dmv.
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