Quote:
Originally Posted by Adraco
I can truly vouch for this. Working from Europe, in timezone GMT +1, I usually submit tickets between 2AM and 6 AM Eastern, and often I would have the response within the hour. Truly efficient and I'm most satisfied. Makes it so much easier to work to work from Europe, not having to wait for office hours in the US.
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Our tech support guys are the best around, and they are on the helpdesk 24/7. Lots of our clients are overseas, so it's important that we're available to them whenever they need help, NOT just during normal American business hours. Thanks for the props!