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If he opened it in a non-safe environment, chances are that it's fucked - however, thankfully it looks like he was unsuccessful.
This is going to sound really strange, but give this a shot first:
Stick it in an airtight plastic bag and set it in the freezer for an hour or two. If it is just a stuck head, the heat/cool/warm may actually dislodge it. If it's flying and scraping the platter, you're not likely going to cause any more damage than has already been done.
Do not attempt to replace the platter or board with one of the same model - this hasn't worked in years for most drives - each one has different prom settings and mappings.
Finally, Compu-Genie is in South Florida, but I have never used their services, and thus can not endorse them. Their number is 1-888-34-GENIE.
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