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I use Name Cheap and I have had no problems with them. I do know that, in the past at least, you would not want to let any domains go past the expiration date if you wanted to keep them. But they send reminder notices, and if you have them set for auto renew, you don't have anything to worry about.
Their customer service is good and they have pretty fast response times if you have any problems or questions about your domains.
You should contact them if you are having difficulty with a domain account.
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