Quote:
Originally posted by arg
I've used both managed and unmanaged servers. I can do the maintenance myself, but I'm not an expert, and prefer to let someone else do it. But I wouldn't use a managed server without great support...decent work-order system, 24-7 live chat or phone, no "well our Unix guy is off for the weekend.". I want fast turnaround on simple support requests. Like when I realize I want some simple utility installed, or something else that should just take a couple commands, I want it then...I understand it might take a couple hours for someone to get around to it, but 24 hours on a simple request would piss me off. More complicated requests, I can wait.
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Great! Exactly the kind of info I am looking for. That pretty much sounds like the service we currently provide, so it seems we are on the right track
