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How do hosts support levels vary so much?
id like to know more about how some hosts have amazing support and how others (charging the same price or more for service) have inferior support.
now i know with the hosting business model, many clients are price conscious, especially now, and while you want to pay your support guys a ton of money, you may only be able to pay $12/hr.(im guessing) for support and im not sure how easy it would be to manage people at that level to cover 24/7 while still making sure your clients at their various levels of support need are taken care of 100%
I don?t know how hosts like techniemedia, nationalnet, and even smaller ones like way3 have such good reputations for support
But I would really like to know how the good ones set their systems up
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