Quote:
Originally Posted by Moose
Support techs for $12 an hour? maybe for someone who can only push a button and reboot a server.
|
see, thats what i dont understand
lets say you have a hosting company where you want 99% of your responses answered (or completed) in 20 min or less and you have 400 clients (or servers), and your support department runs 24/7 and offers telephone and email support.
you need at least 1+ warm body on shift at all times, so lets say you need at least 5 tech support staff minimum just to cover the hours, plus 1 manager. and then additional staff for scalability during times when you likely need more than 1 support person, (other than midnight shift)
im trying to figure that model out