Quote:
Originally Posted by whatif_3
id like to see the average ticket response/completion times for the following hosts
nation net
isprime
techeimedia
mojohost
cavecreek
webair
any others
it would be interesting, not just the talk, but who can put their money where their mouth is. like that thread where techiemedia was called out and able to back up their support
|
You mean "NationalNet", not "nation net", right?
My rule is that all tickets are answered in 5 minutes and all calls in 3 rings or less.
Our culture is that if there's a ticket, that's a valuable customer that either has a problem or needs something done, and we don't ever want a customer to be waiting on US
-- Bill