Quote:
Originally Posted by LBBV
You mean "NationalNet", not "nation net", right?
My rule is that all tickets are answered in 5 minutes and all calls in 3 rings or less.
Our culture is that if there's a ticket, that's a valuable customer that either has a problem or needs something done, and we don't ever want a customer to be waiting on US 
-- Bill |
sorry about the misspelling, sounds like a great standard