Originally Posted by billyde

Mike,

I've called tech support several times and I've had a ticket open for a while (#485473). I'm virtual and they've been telling me that it was first DNS and now a routing issue. I was told that since I'm in Japan the routing must be taking too long because it's so far away. What?! Then I was told that my site was working fine by several of your support team even though I sent trace routes that timed out from various locations. I asked people in vancouver, tokyo, miami...etc. to check the site and it's been down.

I'll email you as well but I'm sure you can check the details using the ticket number.

I did a search for Webair and this thread popped up. So this is the one I bumped. If you can fix the issue I'll be sure to let everyone know the good news just as I'm letting everyone know right now how shitty the service has been since I made the move.





Billy