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Old 07-02-2009, 02:09 PM  
AJHall
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Join Date: Nov 2002
Location: Southern California
Posts: 1,306
Quote:
Originally Posted by DirtyWhiteBoy View Post
AJ is usually pretty quick to reply to tickets. Perhaps because it's the weekend or they are mourning the death of MJ.
There are always 2 sides to everything

This is a former client who chose to intentionally make damaging posts about Elevated X. Here is my response from another thread:


Please accept our public apology.

The Elevated X CMS powers a large number of adult programs, mostly with good results.

The dissatisfaction expressed in this thread is related to our failure to provide a new client with a satisfactory response time to a request for product customizations - not a failure to provide service for a support issue.

In this case our software had been in use for less than 3 weeks and the best we could do was issue a full refund upon learning via email of the extreme level of dissatisfaction as expressed in the above post.

We try our best to offer a great product and prompt support service to every one of our clients including 24 hour emergency tech support response.

The number of happy clients who offer public praise in other threads attests to this, however, unfortunately as with any business there are times when we're simply unable to provide the level of service or the level of attention a client requires.

I apologize for your inconveniece and I'm sorry for disappointing you.

We wish you the best of luck with your venture and hope that you find a CMS provider that meets your needs.

AJ
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