Originally Posted by Boobgirl

This is what happened today - though it isn't the first time I am told to make two or more new tickets that were related to the same issue.

I created a ticket relating to removing the unencrypted passwords from my nats. I asked about how to do it, if there were complications related to doing this, and if my emails to customers would be affected. I got a satisfactory responce and went ahead and made the change.

I immediately had problems as the confirmation emails to customers were not getting the passwords, and Netbilling was not receiving the passwords either, so Netbilling was creating their own. So now I have 'encrypted passwords', in Nats, different passwords in Nebilling, and confirmation emails from nats with NO passwords. All a mess.

I contacted Nats thru the same ticket that I posted regarding these passwords, and I was told to make TWO NEW tickets - one related to the emails, another related to Netbilling - even though BOTH issues are related to removing the unencrypted passwords from my nats. So now i have three tickets related to this issue, and three different techs wanting to work on it, all at the same time. Although I liked the fast responce, having to post three tickets, talk to three techs and explain myself three times was not worth it.

Oh, and the final result is - I have to pay for a custom fix for me to continue to keep the system from keeping the 'unencrypted' password files from being stored in nats.