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We have a very good relationship with our members. We have a lot of discussions about what they like and expect from a site. There is a wide spectrum of users nowadays. It goes from guys with really slow limited connections to guys with unlimited hyper speed connections. The slow guys want us to keep providing content they can enjoy without taking 10 years to download (ie smaller file size pics, zips and vids). The bigger guys want unlimited downloads, top speed and top quality and file sizes. My feeling on the situation is simple. Both of them are valued paying customers and I give both of them exactly what they want. By doing that I'm satisfying the entire spectrum of customers and removing a silly cheap issue like bw as a reason for them to cancel. I work too hard to attract new members. Once I have them the only reason I want them to leave is because we simply aren't the site they were looking for. If they've gone through Twistys and don't feel it's the site for them then that's fine, there isn't much I can do. But besides that I don't want any issues that I can influence and control to dictate whether I keep or lose a member.
I'm sure our affiliates appreciate us having that mindset. Our mindset and way of doing business is a major reason we have one of the best retaining sites in the business.
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