Quote:
Originally posted by Aussie
This is a true story - Based on Optus Cable
A few months ago my cable connection at the telephone pole somehow was loose and my modem could not connect to my isp.
Like this was not my fault, the damm optus line was getting a bad connection, so I called the techs.
Mind you this was on a Thursday I rang up telling Optus my cable was down, the quickest they could send out a tech was Monday Morning at 9:00am....So be it.
So Monday 9:00am came, no Tech ...Waiting ....Waiting...At 5:00pm he turned up, and get this he didn't have the equipment to fix the damm thing (That was a waste of a day). The tech said that he will arrange for it to be fixed on Tuesday morning...GOOD !
O.K like it's tuesday now at 1:00pm still no techs around so I ring up. Get this the tech who came out on Monday forgot to tell the Office to send out tech guys today....Bloody Idiots.
Now it's Wednesday Finally they came out in the Morning,fixed the cable. A two hour job !
So I rang up the Main Office and complained that I was almost 1 week down....They stated that in their terms and condition that if the connection goes down dip dip the are no reimbursements.
So I asked to talk to a higher authority,and was put thru and explained everything. They agreed to give me a $12 discount .
 OPTUS
So check out http://www.broadbandchoice.com.au/
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Lost faith in optus after they converted to limited downloads, and refused to service units or townhouses. Even offered to pay a tech an hourly rate, but no ... "its company policy not to service townhouses".