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usually it doesn't take very long for them to respond.
for some reason my cpanel stopped sending me responses to my support tickets to my email. i thought they were ignoring me for over a week once, then i logged in to my cpanel only to find that not only had they responded, but the issue had been corrected. i just didn't know about it because i never an email notification. i felt like an ass.
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Cry havoc and let slip the dogs of war.
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