Hello juicylinks,
Well first of all the ticket you referred to #50861 was just received in our ticket system on Saturday night and since it was not of a critical nature it will be responded to by a Systems Administrator on Monday.
Secondly you have a previous ticket in our system of a similar nature that was responded to where the Systems Administrator requested additional information from you but has not received a response to date.
I will be happy to try and help you get this expedited. Having just reviewed both tickets and still being new to the industry I am not familiar with what type of signature you are requesting.
You can contact me through any of the methods in my signature. Also it would be helpful to know who your account representative is, so that I can make him aware of your situation on Monday morning.
Thanks in advance for your patience & assistance.