Originally Posted by HunkyLuke

As I wrote on the other board....

I can tell you my personal experience with NatNet. I used to be techie #1 with hosting stuff, but since hosting my sites with NatNet, all I need to do these days is put in a ticket and wait for like 2 or 3 minutes (literally) and the work is done for me. I do this for everything, from setting up a new wordpress blog to recompiling php. No matter what I ask for, the techies always respond with a super friendy answer and I always get the initial response within 2 or 3 minutes (sometimes the actual work like the recompile does take longer of course).

Not only do they do that, but every once in a while I get a friendly email telling me that they are proactively fixing a problem that I did not even know existed. Like the other day, one of the disks in my raid array was giving warnings and about to fail, so they swapped in a new disk and started the rebuild and did all this work proactively. I know why because Bill told me about the proactive monitoring system they run which cost them mega-bucks to develop, but saves their customer's proverbial ass so often that it paid for itself within no time at all.

So from my pov, NatNet provide extremely stable hosting, using fast bandwidth and proactive tools to provide extremely good support. I can tell you for certain you ain't gonna get that from theplanet or serverbeach or hostgator or quite a few other hosts, and its that type of stability and support that lets small companies like HunkMoney grow and become a success, cuz it lets me focus on the business and not worry about the techie stuff.

And to be perfectly clear and upfront, I used to run my own hosting company which was sold to NatNet in Mar 07, and I am no longer connected to NatNet (other than being a very happy client).

cheers,
Luke