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We deal with different hosts every day and NatNet is pretty good.
Not the only good one, of course, we have a list of hosts we like, but
a good one. Here's one thing that surprised me a bit. Often other hosting
companies will pass the buck when you have a question or problem, saying
"not our problem, talk to the Strongbox people". There have been a couple
of hosting companies, including NatNet, who have called us, saying "we're
working with a customer and we have a question about Strongbox ... ".
I like that. I feel that particularly if the webmaster isn't technically inclined,
once you talk to the tech people at ANY company involved, they should very
often contact the tech people from any other companies and resolve your
problem. If you ask us about something and the answer needs to come from
your web host, or from NATS, from MAS or whoever, WE will often contact the
web host or MAS or whoever directly and get you taken care of. I think that's
much better than bouncing the webmaster around, us telling you to talk to the
host, the host telling you to talk to CCBill, CCbill telling you to talk to NATS ...
NatNet, or at least some of their employees, seem to agree with us and will
talk to whomever is necesary to get the webmaster taken care of. To me that's
an example that shows the corporate "attitude" of NatNet - take care of the
webmaster, even if that means going the extra mile.
Disclaimer:
Having said all of that, there are of course times when webmasters simply contact
the wrong company and the best way to get them taken care of is to point them
in the right direction, and we all have limited time, so I'm sure that NatNet, like us,
will say "we can't help you with that, but company X can" when it's appropriate.
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