Originally Posted by nation-x

For the most part NatNet is great... am I 100% satisfied? No.

There have been a number of occasions since we moved to them where settings/permissions get changed on my servers... and noone knows who did it. Granted... I have non standard server setups... but I don't see why someone needs to change something that has been working for over a year or more.

There are many times where I have a ticket in and the first tech leaves and another tech takes over the ticket and fucks up the request because he didn't read the ticket well enough.

Sometimes they tell me that a user doesn't exist on the server... when I know for a fact it does and after I show them the ticket where the user was created then they apologize for the confusion. I understand mistakes are made... but why post in the ticket that the user doesn't exist when it does... obviously they didn't check properly.

Their servers run great... there is no doubt about that. If you have a simple tech support request... they are among the fastest support of any host I have ever used... hands down. If you are an advanced user or require a different setup than their standard setup... be prepared for some stress... but be assured it will work out in the end. They are very patient and will work it out... I can be an asshole sometimes (when things get fucked up) and they never even flinch. If it is something they are having a hard time understanding... they call me. I am not 100% satisfied with my experience because some of the problems I have had were completely avoidable... but they have always taken care of it in a very timely fashion.