Originally Posted by Snake Doctor

The true test of whether a company is honest and "stand up" is how they treat you when you're leaving.

There are alot of hosts that will bend over backwards for you to get or keep your business, but not so many that will respect you when you decide to leave.
I've had hosts demand final payment early and threaten to shut off my servers if I didn't pay when I notified them I was leaving (and I had never been late with a payment, ever), I also had a sales rep from another host hound me 5 times a day, every day, during the week before I left and the week after I left, to the point that I finally had to block calls from their phone numbers.

I have heard stories from other people that when their host heard they were moving, they shut down ssh access to their servers and/or refused to cooperate with the techs from the new host who needed to move stuff. The names of some of the hosts who pull shit like this would surprise you.

Anyways. I hosted with natnet for about two weeks a few years back when they had a price match sale. My account was setup by a salesman named Jack who is no longer with them and didn't last very long, for good reason.
He and I agreed on a certain setup, but the proper information wasn't passed along to the techs so the setup wasn't done right.
Long story short, I called Bill and asked him to let me out of the contract I signed because I wasn't happy with my experience to that point. He was obviously agitated and said it wasn't fair that I wasn't giving him a chance to "make it right" and said that "we don't lose customers over service issues", but he did let me walk away, when technically, he could have been a jerk about it and made me fulfill the 1 year contract.

When a company would rather have a happy ex customer than an unhappy current customer, that says something.