Quote:
Originally Posted by nation-x
I am going to be slammed with a million things on Monday.
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Then how about Tuesday? Like Tony said, and I agree, if you're not 100% satisfied, then we have a problem and it's incumbent on US to do whatever it takes to make you satisfied.
Please let me know when we can schedule a call to discuss, because putting this off is not something either Tony nor I wish to do.
I have spent the last hour or so scanning all tickets for the past two years and of the 150 tickets or so, it looks like about 10-15 are trouble tickets. In my quick scan, other than the one you showed in this post, I'm not seeing huge problems - but I'm sure I'm missing things that you have first hand experience with, so a discussion with you would help bring that to light.
Again, our goal is 100% customer satisfaction at any and all costs. In fact, our mission statement is "To satisfy the customer at any and all cost" :-) The more we learn about our mistakes (and until I can get rid of these damned pesky humans, we're going to make a mistake or two) the better we can get, which helps ALL of our customers
-- Bill