Originally Posted by PornMD

But that's the thing - why pull a stunt like this if it's something he knows he did wrong and has to pay for? Why not save "statements" like this for times when you're wrongfully charged for shit? (and in those cases I would applaud this behavior, and your case sounds like it may have been one )

Yea actually it does seem like she may have been making up policy, but still...how many people do you think would, in her position, say "oh okay" and start counting up the 8,800 pennies? The one and only day job I ever had was in customer service and just based on the limited sample of CS people I worked with, a good chunk of them would have tried anything to get out of dealing with something like this. Only good moral CS people would have just bitten the bullet and done it, and chances are most of those people aren't working at towing companies.