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I hate DELL
Talk about frustrating...
We buy all of our servers from Dell. We recycle our old machines to use as development machines (along with old old desktops) but we buy new machines regularly.
A 16 port KVM Died. I am trying to replace it. I am constantly being pushed from one Indian technical support person to another because they can't match the service tag or model number of our unit. I finally gave up and told them just to sell me a new one as this one's warranty may be expired anyway, but now this has made things worth. They keep transfering us to Dell USA and when I tell them I'm in Canada, they keep transfering me back to a "Canadian" service person (Also still in India), who cannot help me.
So I hung up, went online, found the gadget we want. As its a bit of an emergency I call back and try again to order this part. Once again, I'm endlessly transfered from one person to another. 45 minutes later and I am STILL on the phone with them as I type this. The unit I want to buy is only a few hundred dollars. It has already cost this in total time spent just to order the damn thing. Incredible.
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