08-12-2009, 12:16 PM
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Confirmed User
Join Date: May 2008
Posts: 2,564
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Quote:
If you popped onto Best Buy's Web site overnight that's the price you would have found instead of the actual price of $1,699.99. Word got around fast and the item became a hot-seller -- showing up as "sold out" by morning. Some customers commented about ordering several at that new low, low price.
But, alas, Best Buy replaced the missing digits -- adding another $1,690 to this seemingly amazing offer. And shortly thereafter, the TV and the comments apparently were pulled from the site altogether.
So what about all those people who ordered at the special price?
No dice. You're not getting the TV, not for that price.
"It was an unfortunate human error," Best Buy spokeswoman Susan Busch told WalletPop. "As you probably noted, the erroneous info was quickly taken down. We are not processing orders for the TV at that price. We apologize to our customers for any confusion or inconvenience caused by this pricing error."
Busch said she didn't know how long the erroneous price was online or how many orders were placed at that price.
It might seem unfair, but Best Buy and most online retailers have error policies buyers agree to (usually without reading the terms) before making a purchase.
Here's an excerpt of Best Buy's policy: "Errors will be corrected where discovered, and Best Buy reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged."
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http://www.walletpop.com/blog/2009/0...e-best-buy-or/
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