I wasn't blaming them for what happened or how it happened. Please read again to see my beef.
Your answer doesn't even make sense. Listen to what you said.... "You can't blame them if something goes wrong on your end and they do not provide the tools to fix it within seconds."
That's exactly my point! THEY SHOULD HAVE THE TOOLS NECESSARY TO FIX SOMETHING IN CASE IT DOES GO WRONG! THEY MANAGE MY ACCOUNTS AND USERNAMES! Why wouldn't you have this as a tool? They sure as hell should have a way of doing this EASILY. Things like this happen every day, and if you run a paysite, you know all about it. If ccbill doesn't allow me the tools necessary to alter the accounts IN THEIR ADMIN. Then what?
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