Quote:
Originally Posted by Ann-Angelcom
Yup totally agree. I guess they aren't making enough money to update the admin. I mean, it's not like the admin is important or anything. I'm starting to think that ccbill likes to just sit back and watch the $$$ roll in without having to provide proper customer care. The fact alone that no one from ccbill has replied to this thread shows just how concerned they are when we the paying clients, actually have some kind of issue. I'm surprised that I don't have to manually activate accounts when someone joins the site at this point.
I don't remember but like a year or two ago they said they would be updating their admin area. What happened to that? I never saw any changes. Same old confusing crappy interface.
If this is how ccbill is going to treat clients when they NEED their help, to basically tell me to do it myself, than I think it's time to look for another processor/ solution.
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Hello, I sent you an icq message earlier and have not received a reply.
We have a tool that will help you change your customers usernames and passwords however we do not have a tool that will modify the logins and email all of the new ones to your customers. Quick frankly the need to develop such a tool has not existed until now. We take every request seriously and if one client needs such a tool we will look into developement and see if we can accommodate the request. Sometimes it is just not feasible to do so.
I would be happy to help if you would like to hit me up or leave me some contact info for you.