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Just to make it clear, it is in fact a friend of mine who had this happen to him, not a "friend" of mine. Aside from that, thanks for the reassurance.
Sebastian,
Thank you for the quick response, I passed along your ICQ# to my buddy and he'll contact you.
I don't really think he'd be as frustrated if the program was more responsive and clear towards him from the beginning and along the way.
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