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From looking at the stats, I'd say "Income Issues" is likely more than 20%...
It's very possible for one to be both a "Satisfied Customer" and have "Income Issues" ... so it's highly probable, especially with the lousy economy, that many of them too really canceled due to income issues.
$29 per month recurring or whatever, while seemingly a small amount to many here, is a noticeable amount of money to many people struggling to make ends meet.
In regards to "Minor Used Card" ... take that question off the survey pronto; change the wording to "Someone else used my card" or "I don't remember signing up to this site", etc.
Ron
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Domagon - Website Management and Domain Name Sales
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